Last updated: 15 October 2026
Made for you, so not returnable for change of mind
Every edition we sell is printed with the detail you gave us — your surname, your date, your name. It cannot be sold to anyone else. For that reason we do not accept returns and do not give refunds because you changed your mind, or because you ordered the wrong detail, or because you no longer want it.
There is a short window right after you order, before anything is printed, when you can still change or cancel. It is in section 6 of the Terms of Service.
That is the only thing we do not do. Everything below, we do.
If it arrives damaged, defective or wrong — 30 days
If within 30 days of delivery your edition arrives damaged, misprinted, incomplete, or is not what you ordered, we will replace it free of charge, or refund you in full if you prefer.
- Email support@firstdayeditions.com with your order number and a photograph of the problem. The photograph is all we need.
- You do not have to post anything back to us. Keep it or discard it, as you like.
- A replacement is printed and shipped at our cost.
- A refund goes back to your original payment method, within seven working days where you did not pay by card, and within one billing cycle where you did.
“Not what you ordered” includes a spelling we got wrong. If you typed it correctly and we printed it wrong, that is ours and it is covered.
If it never arrives
If your edition has not arrived ten business days after the delivery date we gave you, write to us. We will chase the carrier, and if it cannot be found we will reprint and reship it at our cost, or refund you in full if you prefer.
If we are late
If we cannot ship by the date we promised, we will email you before that date passes, with a revised date and the choice to cancel for a full refund. If you do not reply, we treat it as a cancellation and refund you.
This right exists even though our editions are personalised, and nothing on this page takes it away. The detail is in section 3 of the Shipping Policy.
If the delivery address was wrong
If the address you entered was wrong or incomplete, and because of that the parcel was delivered elsewhere, returned or left undelivered, there is no refund and no free reprint for that order — the edition was printed for you and cannot be resold.
We will always tell you what the carrier’s record shows before we decide, and we can quote you a new printing at cost — production and postage, with nothing added — which we will only charge if you accept it.
This does not cover a parcel lost, delayed or damaged by the carrier, or a mistake of ours. Those are sections 2, 3 and 4 above.
If we cancel your order
We may cancel an order and refund it in full if we cannot print it, if a price was shown in error, or if we are asked to print something unlawful or abusive. We will tell you why.
Rights we do not take away
Nothing on this page takes away a right that the consumer-protection law of your country, state or province says cannot be signed away.
How to reach us
support@firstdayeditions.com — we answer within two business days. Please put your order number in the subject line.
First Day Studio LLC · support@firstdayeditions.com
Related pages: Terms of Service · Shipping Policy · Privacy Policy
