Last updated: 15 October 2026
Everything we sell is printed for you
There is no stock. When you order, your edition is printed with the detail you gave us, packed in its folder and posted. That is why the clock below has two parts.
How long it takes
We print and post your order within 30 days of receiving it.
That is a single, conservative promise rather than two separate estimates, and most orders go out well inside it. When we can commit to a shorter date we will publish it here and on the product page.
These are business days and do not include weekends or public holidays. We will tell you on the product page if a particular edition takes longer.
If we cannot make that date
If we cannot ship your order by the date we promised, we will email you before that date passes. That email will give you a revised shipping date and the choice to cancel your order for a full refund.
If you do not reply, we will treat it as a cancellation and refund you in full.
Refunds for a delay go back to your original payment method, within seven working days where you did not pay by card, and within one billing cycle where you did. You do not have to return anything, and this applies even though our editions are personalised.
Where we ship
We ship to the United States and Canada. We do not ship anywhere else yet.
What it costs
Shipping is shown at checkout before you pay. Shipping is free on every order, to every address we ship to.
Tracking
When your order ships we email you a tracking number. The email tells you which carrier is handling it.
Getting the address right
The address you type at checkout is the address we give to the printer, exactly as you typed it. Please check it before you pay — a missing apartment, unit or house number is the single most common problem.
If you spot a mistake, email support@firstdayeditions.com straight away. There is a short window, set out in section 6 of the Terms of Service, while an order can still be caught. Once it is in production the address cannot be changed.
If the address you gave us was wrong or incomplete, and because of that the parcel was delivered elsewhere, returned or left undelivered, that is not something we can put right at our cost. Your edition was printed for you and cannot be resold, so there is no refund and no free reprint. We will always tell you what the carrier’s record shows, and we can quote you a new printing at cost — production and postage, with nothing added — which we will only charge if you accept it.
This does not apply where the parcel was lost, delayed or damaged by the carrier, or where the mistake was ours. Those are in the Refund Policy, and the right to cancel because we were late applies whatever address you gave us.
Nothing on this page takes away a right that the consumer-protection law of your country, state or province says cannot be signed away.
Lost or damaged in transit
If your edition does not arrive, or arrives damaged, write to us. Section 2 of the Refund Policy says what we do: we replace it at our cost, and we do not ask you to post it back.
Import duties
For orders to Canada: The destination country may apply duties or import charges. If a carrier asks you for one on an order from us, email support@firstdayeditions.com and we will cover it.
How to reach us
support@firstdayeditions.com — we answer within two business days.
First Day Studio LLC · support@firstdayeditions.com
Related pages: Terms of Service · Refund Policy · Privacy Policy
